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Can you answer the question… who’s NOT converting?

Knowing who’s not converting is much more important than knowing who is converting. Disagree? Read on. Emarketing—email, online advertising and search engine marketing—moves only 3-5% of all respondents beyond the first click. We’re good at enticing one click, but not so good at everything after that. Ask yourself how you know that the 3-5% conversion you’re getting is the best it can be. You probably don’t. We tend to assume that anyone who converts is great—by virtue of converting. But what if your best prospects were among the 95-97% of respondents who abandoned without converting? It is possible to learn more about abandonments using pre-conversion segmentation and scoring. By making it in your respondent’s best interest to self identify—without forms, commitments or questionnaires—you can paint a picture of who’s who on a much wider audience. You can then track who’s who back to where they came from and make informed decisions on which traffic sources are delivering the best respondents. And by optimizing your traffic, you’ll naturally increase the quantity and quality of your conversions.

-Justin Talerico

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